Spectators Most Frequently Asked Questions
- How can I order admission tickets?
- Does a dinner come with the Saturday evening ticket?
- Can I buy admission tickets at the door?
- How does seating work?
- What time does Saturday evening finish?
- What time does the Saturday Evening show couple perform?
- What is appropriate attire for spectators during the weekend?
- Can I get a hotel room if I don’t buy a package?
- I have more questions – where can I get answers?
How can I order admission tickets?
You can order your admission tickets in advance either by going to our secure on-line order entry page, or by filling out our printable form and faxing or emailing us, or by calling us and speaking with our staff on the phone 773-525-9086. All tickets must be paid for at the time of purchase. We are sorry; we cannot hold any tickets for later payment. If you choose to use our on-line ticket purchase system we have a secure web page for credit card payment. If you chose to send us a printed form, be sure to include the phone number where you can be reached to secure your payment. If you call us, please be prepared to make a credit card payment at that time. We accept all major credit cards. We do not accept personal checks at any time for any product or service. Please, for your security, do not fax or email us your credit card number or personal information. We will be happy to speak with you directly to process your order. All tickets will be held at the door for pick up; we do not mail them. We will provide you with a confirmation. Only the individual purchasing the tickets can pick up the tickets. Click Here to review our cancellation and refund policy.
Does a dinner come with the Saturday evening ticket?
Dinner is not included in the price of any admission ticket. The Hyatt has wonderful restaurant options and the Hyatt concierge can recommend local area restaurants with fantastic Chicago fare.
Can I buy admission tickets at the door?
All of our admission tickets, except for the Saturday Evening Session, can be purchased at the door as long as they are available. We can’t guarantee availability for every session. We do have capacity limits for the ballroom, so it is best to purchase your tickets in advance. We rarely sell out of Day Session tickets, but we often sell out of our evening Sessions so it really is best to plan to purchase ahead. You also receive a discounted price when you purchase in advance. See our ticket price list for details. We often sell out of Saturday Evening Session tickets weeks before the event; and only occasionally do we have tickets that become available at the door for that session – PLEASE purchase your tickets in advance, as we cannot guarantee any tickets will become available for that evening. Due to Chicago fire codes, the Hyatt has very strict capacity and seating requirements and therefore we are not able to sell standing room tickets at the door. Yes, we will say it again! Please order in advance; we do not want to disappoint anyone who would like to attend.
How does seating work?
During our Day Sessions, Thursday Evening Session, and Friday evening sessions, all Riser seating is open and first come first serve. During all Sessions, our tables are reserved for our package holders and studios. All Saturday Evening Session tickets are assigned seating. Seating is assigned based on how early you purchase. To be seated with friends, you must purchase your tickets all at the same time.
What time does Saturday evening finish?
Because our event is a live event, there are always variables we need to consider. The length of our Saturday evening session (and all of our sessions) depends on how many events we have to run and if we have multiple heats and multiple rounds. In addition, we have to accommodate breaks for competitors and changing time for those dancing multiple styles. Typically, we finish the Saturday evening event just before midnight. We do everything possible to make sure we run the event in a timely and smooth fashion.
What time does the Saturday Evening show couple perform?
Our Saturday evening Show couple will perform five shows in total throughout the course of the Saturday evening session. Their final ShowDance will be at the very end of the event. You can consult our printed evening program for estimated times.
What is appropriate attire for spectators during the weekend?
Our Day Sessions are casual. For our Thursday and Friday evening sessions, we recommend dressy cocktail attire. Saturday evening is considered semi-formal to formal; no jeans and t-shirts allowed.
Can I get a hotel room if I don’t buy a package?
Yes, we make our Windy City Open discounted rate available to all of our event participants and spectators. You can click here to make an on-line reservation or call the Hyatt directly at 312-567-1234. Just be sure to tell them you are one of our attendees and they will make sure you get our rate. Our Windy City Open rate is available until August 13th, 2012. After that, the Hyatt will open the block of rooms and availability and rates are not guaranteed. Please reserve early to take advantage of our great rate!
I have more questions – where can I get answers?
Please contact us – we are truly very happy to assist you. You can call us at 773-525-9086 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. . We do our very best to respond to you in the fastest way possible.
